Refund policy

RETURN & REFUND POLICY

Last Updated: February 13, 2026

At SHIFTBILT, we stand behind our products and our standards. If something isn’t right, we’ll work to make it right.

Please review the policy below.

Returns

Because SHIFTBILT products are consumable dietary supplements, we can only accept returns under the following conditions:

  • Items must be unopened and unused

  • Return request must be submitted within 30 days of delivery

  • Product must be in original packaging

Opened or used consumable products are not eligible for return unless they are damaged or defective upon arrival.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Provide photos of the damaged product and packaging

  • Include your order number

If approved, we will send a replacement or issue a refund at no additional cost.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to process, depending on your bank or card provider

Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items are not eligible for return:

  • Opened consumables

  • Products returned after 30 days

  • Gift cards

  • Clearance or promotional items marked final sale

Exchanges

We do not process direct exchanges.

If you would like a different item, please:

  1. Request a return (if eligible)

  2. Place a new order once your return is approved

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address:

  • Reshipping fees may apply

  • Refunds will be issued minus original shipping costs

 

Policy Updates

SHIFTBILT reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.